107 North Michigan Avenue, Big Rapids, Michigan 49307
231-796-5881 9AM - 5PM MON - FRI

Frequently Asked Questions

Here is a list of our most frequently asked questions and information. If you have a question that is not addressed here, or if you need more information, please contact us.



Is this the lowest rate that I can get?

The Schuberg Agency is an independent agency, meaning we are able to do a comparison with several companies, finding one that is tailored to fit your needs and budget best.  Contact us to review your current coverages.  Our highly trained and educated staff, can offer coverage options to suit your coverage and premium needs.


Do you offer same day binders for home closings and same day auto ID’s?

Yes.


Do you offer payment plans?

Our companies offer monthly, quarterly, semi-annual and annual payment options.  In addition, we offer one year auto policies, combined billing for home and auto insurance, paid-in-full discounts, and also electronic withdrawals (EFT).


What are your hours?

Monday through Friday 9:00 a.m. until 5:00 p.m. Evenings and weekends by appointment. We have a 24/7 emergency call number to speak to one of our staff directly.


What is the difference between a Direct Writer and an Independent Agent?

A direct writer generally represents just one company. AAA, State Farm and Farm Bureau would be some examples. As an independent agency, the Schuberg Agency represents several companies such as Auto-Owners, Citizens, and Progressive just to name a few. The ability to get comparison quotes with a variety of coverages and companies is a strong point of an Independent Agency.


What is Multiple Policy Discount and am I eligible for it?

Many consumers these days have heard about the multiple policy discount from the national ad campaigns run by large insurance companies. These ads have drummed into our heads that if you aren’t getting a multiple policy discount, than you are probably not getting the best “insurance deal”.

Insurance companies offer a wide variety of multi-policy discount opportunities. Insurance policies that can offer these discounts are home and auto, renters insurance, life insurance, and personal umbrella policies. Ask your agent at the Schuberg Agency if you are eligible for any of these additional discounts.


When can I switch insurance companies?

You can switch insurance companies any time you want. You, as the policyholder, can choose to move your business from one company to another at any time by signing a policy cancellation and completing a new policy application. When this change is done correctly you will have no lapse in coverage and any unused premium will be returned on a pro rata basis.


What do I do if I have a claim?

First and foremost stay calm. The events of any claim, no matter how minor, can be unnerving; becoming overly excited can only worsen the situation.

  • Deal with the immediate situation:
  • Immediately contact the proper authorities, 911 (ambulance, police, fire dept.) as needed. Do not hesitate to use 911, it is better to be safe than sorry. Make all possible effort to protect any individuals from personal injury.
  • Take necessary measures to protect your property from further damage. That is, if involved in an auto accident turn on your hazard lights. Board up a broken window. Comply with the request of proper authorities and truthfully answer any questions. Do not speculate, make blunt admissions or take unnecessary blame.
  • Gather important information. The information need for each claim differs to some extent but the following nine items cover the vital areas.
  1. What type of claim occurred?
  2. When did the event occur?
  3. How did the event occur?
  4. Where did the event occur?
  5. What exactly happened?
  6. Were there any witnesses or injured parties?
  7. Is there a police or other official report of the incident?
  8. Record the names, addresses and phone numbers any parties involved in the event.
  9. Were there any unique circumstances that lead to the incident?

Notify Schuberg Insurance Agency as soon as possible of any event or claim. We will assist you in resolving you claim in a fair and expeditious manner. Claims can be reported in person or over the telephone. In the event that our office is closed when a claim occurs, you can contact the appropriate insurance company directly. A large majority of our insurance companies offer 24-hour, seven days a week, claim lines.


Who will contact me about my claim?

After a claim is reported, an adjuster, the person who helps determine the payment of your claim, will contact you. This usually occurs in less than 48 hours. If you have any questions during the claim process, the adjuster is the best person to ask.  If you have issues the adjuster, immediately contact the Schuberg Agency.


What is the time frame for handling a claim?

Know that it takes time to gather all the details, get the information to the correct person, and settle the claim. Having a little patience will go a long way in speeding up your claim. Auto claims are usually settled in 3-10 business days.  Small Home claims can take 1-3 days, and large home claims can take 30-60 days.


Do I need to get an estimate?

Yes. For any type of repair or replacement work an estimate that details the materials used and the time and price of the labor is required. For small claims, one estimate will usually suffice, for larger claims, two is standard.


Do I need to make a police report?

Yes. Anytime you are involved in an auto accident, of any kind, report it to the police. If the incident occurred on personal property, still call the police & request they take an incident report. These reports are documentation to present to the company showing the official details of the incident.


How and when will I get paid for a claim?

Most claim payments are delivered in the mail. The check will be made out in the name or names of the individual(s) listed as the “Named Insured” on the policy. Sometimes the check is issued to the named insured(s) and the company who is doing the repair work. This is done to insure the property is repaired and this gives you some leverage with the repair shop. You do not have to sign off on the check until you are satisfied with the work.


What is a deductible and how does it work?

A deductible is the amount of a claim you have chosen to be responsible for. This means that if you had a $750 house claim and you have a $250 deductible, when you receive your claim check from the company it will be for $500 as they have deducted $250 for your deductible. Depending on the type of policy you can choose to have a $0 deductible all the way up to $10,000, and almost anywhere in between. By choosing a higher deductible you receive a lower premium and agree to absorb a higher amount of the claim.


How often should I review my insurance?

You should review your insurance on an annual basis. What we mean by review is you should read through the declaration page of the policy to confirm that the items you want to insure are listed on the policy. The declaration page is the page showing coverage amounts and premiums. When we tell our policyholders this, many of them reply that they wouldn’t know what they were looking at if they did review the page.

Here is where the value of an insurance agency shows. Sit down with your Customer Service Representative (CSR) and say “Teach me about my policy.” In 10-15 minutes you will have learned how to read your declarations page like a pro. Now you can pick a time each year that you come back to your policy to review it.

We recommend that our clients keep their declarations pages all together in one stack so you can easily flip back through each year. This also allows you to make notes on your pages to remind you year to year of your review. If you come to a section of the policy or declarations page that needs clarification, contact your CSR and jot down a note on your dec. page.

We recommend that you set up an appointment with your CSR at least every couple years, or whenever you make any major purchases for a full insurance review. Remember, you know more about your needs than anyone else. Your input is vital in the structuring of your insurance program.


What is PLPD (Michigan No Fault/ Liability)?

PLPD is an acronym for Public Liability and Property Damage. This term was common to Michigan insurance for many years up to 1971 when the Essential Insurance Act was passed. Believe it or not, their term PLPD has been out of date for over 30 years.

However the term still lives on. Commonly this term refers to having the bare essential coverages to legally drive in Michigan.  This refers to a set of insurance limits that all automobile drivers must meet or exceed by state law. To many Michiganders PLPD means: cheap insurance, bare bones coverage, what I need to not get a ticket from the police.

Minimum State limits will not adequately protect you in the event of a lawsuit. To be adequately protected you should at least carry enough coverage to protect the loss of all your assets. By carrying minimum limits you are paying as little as you can but are at a high risk of losing everything you have.


How is my premium determined?

Whether you carry auto, boat, or a home insurance policy, your premium is determined generally the same. Of course, each insurance company is different, but generally speaking, your premium is based on several factors, some of which we’ve listed below.

Policy form- Is this a bare bones policy or one with all the bells and whistles?

Business classification- Is your house wood or brick, a sports car or a station wagon, etc.?

Territory- In what area of the state is the policy written. Detroit vs. Frankfort?

Usage- Is this your home or business, work vehicle or pleasure, sailboat or rowboat?

Deductibles- the higher the deductible, the lower the premium.

Client Experience- Are you a good or bad driver? Have you had many prior claims?

Company experiences- Have policies of your type & arena made or lost money in the past?

Company expenses- Was last year profitable or not?

Marked rates- What are the other companies charging for the same policy?

Insurance Score – It’s similar to credit scoring, but for insurance.

When these factors are combined a quite complex formula is set and your insurance premium is then computed. The main purpose of this formula is to accurately gauge the correct amount to charge for a policy. In charging the correct premium the insurance company has three primary goals.

1. Bring in enough money to pay the insurance claims.

2. Price a policy so it is appealing to buyers.

3. Make a profit after the claims and company expenses are paid.

When you see an increase in your policy premium don’t feel that the insurance company is getting greedy and wanting to stick it to you. Remember that there are many components in insurance premiums and any changes in these components can affect insurance. Realize that this concerns the insurance company because they want to keep their customers, pay their claims, and continue to do business.


Why shouldn’t I just let my policy cancel?

This question usually comes up with auto policies but it is also true for home policies. In the state of Michigan you are required to maintain automobile insurance. What frequently happens is an individual’s car becomes mechanically inoperable. They figure there is no sense in paying the insurance on a “dead horse”, no pun intended. So they do not make their next insurance payment, and the policy is canceled for non-payment of premium. A short while later they have the vehicle repaired and contact their agent to start a new policy. They find out that since their prior insurance policy cancelled for non-payment of premium the state requires that the policy be charged a higher rate. If, when the car broke down, the customer called his insurance agent and told him the situation would have ended differently. The agent would have sent the customers a form to cancel the policy and when he needed new insurance the state would not require a high premium.

The issue with homeowners policy and cancellation can also be very similar where companies can refuse to offer a coverage unless the entire premium is paid at the start of the policy. The long/short is, if you don’t want or need your policy, be sure to contact your agent to correctly end the contract.


When do I need to add my young driver to my policy?

At some point, most of us live through the terrifying experience of adding a child to our auto policy. Many people don’t add their young driver to their policy until they are forced to. The reason they don’t add the child is the premium increase. Some feel that young drivers are unnecessarily singled out and over charged.

The truth is young drivers receive higher rates mainly because of lack of experience. They just haven’t been out on the road enough to learn how to deal with ever changing situations safely. Almost all young drivers will have a ticket or accident of some kind in the first year of driving. For those of you who went skiing you showed up at the hill, put on the equipment, and got on the hill. What happened to most on your first day of skiing? You crashed. You fell on the ski hill many times from lack of experience.

Since we have established the fact that the young driver will probably be involved in some type of traffic situation, don’t you want coverage? If the driver is involved in a major accident & the young driver was not listed on the policy, we may have some coverage problems. No one wants a major lawsuit to occur and you have no insurance coverage.

When the young driver gets their license, contact your customer service representative, discuss your options, add the driver & pay for your protection.