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What is a deductible and how does it work?

A deductible is the amount of a claim you have chosen to be responsible for. This means that if you had a $750 house claim and you have a $250 deductible, when you receive your claim check from the company it will be for $500 as they have deducted $250 for your deductible. Depending on …

How and when will I get paid for a claim?

Most claim payments are delivered in the mail. The check will be made out in the name or names of the individual(s) listed as the “Named Insured” on the policy. Sometimes the check is issued to the named insured(s) and the company who is doing the repair work. This is done to insure the property …

Do I need to make a police report?

Yes. Anytime you are involved in an auto accident, of any kind, report it to the police. If the incident occurred on personal property, still call the police & request they take an incident report. These reports are documentation to present to the company showing the official details of the incident.

Do I need to get an estimate?

Yes. For any type of repair or replacement work an estimate that details the materials used and the time and price of the labor is required. For small claims, one estimate will usually suffice, for larger claims, two is standard.

What is the time frame for handling a claim?

Know that it takes time to gather all the details, get the information to the correct person, and settle the claim. Having a little patience will go a long way in speeding up your claim. Auto claims are usually settled in 3-10 business days.  Small Home claims can take 1-3 days, and large home claims …